Returns

We want you to be happy with your gear. Because every item is printed on demand — made specifically for you after you order — our policy is different from a store that ships from stock.

What we always replace or refund

If any of these apply, we'll make it right at no cost to you:

• The item arrived damaged or defective
• The print is misprinted, badly misaligned, or the wrong colour
• You received the wrong item or size compared to what you ordered
• Your order never arrived (and tracking doesn't show it delivered)

Contact us within 30 days of delivery with your order number and photos of the problem. We'll send a replacement or issue a full refund — your choice. You usually won't need to ship anything back.

What we can't accept

Because nothing is pre-made and returned items can't be resold:

• Buyer's remorse — you changed your mind, or don't like how it looks
• Wrong size ordered — please check the size guide on the product page before buying
• Wrong address entered at checkout, once the parcel has shipped

That's the honest trade-off of print on demand: nothing is produced until you order it, and nothing goes to landfill, but a returned shirt can't go back on a shelf.

Cancelling an order

We can usually cancel or change an order before production starts — typically within a few hours of ordering. Contact us straight away with your order number. Once printing has begun, we can't stop it.

How to start a claim

Contact us with:

1. Your order number (it looks like INM-0001, and it's in your confirmation email) 2. What's wrong 3. Photos of the item and the packaging, if it's damaged or misprinted

We aim to reply within two business days.

Refunds

Approved refunds go back to your original payment method. Your bank usually posts it within 5–10 business days once we've issued it. Shipping is refunded when the whole order is refunded for a fault on our side.